Frequently Asked Questions
btn99's answers to all
your questions, right here
Deposits, withdrawals, bonuses, live casino, and support — find detailed answers to whatever questions you have about btn99 on this page.
btn99 is a trusted online gaming platform in Bangladesh. With our players' convenience in mind, we have put together this FAQ page with clear, straightforward answers to the most commonly asked questions about live casino, deposit methods, bonuses and offers, and our support service. If you cannot find the answer to your question here, reach out to us via our 24/7 live chat or email.
Live Casino
Teen Patti is a popular South Asian card game where each player receives three cards. The goal is to build a hand with a higher value than the dealer's. At btn99's live casino, you can play Teen Patti directly with a real dealer. Once the game starts, place your bet, see your cards, and compare your hand against the dealer's. The winning hand depends on the combined value of all three cards.
Yes, Andar Bahar is very simple and ideal for new players. The dealer places one card face up, then deals cards one by one to two sides — Andar (inside) and Bahar (outside). You need to guess which side will receive a card matching the value of the first card first. Playing this game with a live dealer at btn99 is a great experience.
btn99's live casino has tables with a range of limits — from low-stakes tables all the way up to high-limit ones. Low-stakes tables are suited for new players, while experienced players can sit at higher-limit tables. The table limits are clearly shown in each game lobby, so once you log in and enter the lobby, picking a table that suits you is straightforward.
In Baccarat, you can bet on one of three outcomes — Player, Banker, or Tie. The dealer deals two cards each to the Player and the Banker. Whoever has a point total closest to or equal to 9 wins. Tens and face cards are worth zero. Enjoy this well-known game with professional dealers at btn99's live Baccarat tables.
Yes, in a live dealer game a real person acts as the dealer, and their live video feed is broadcast directly to your screen. From dealing cards to announcing results — everything happens in real time. btn99 features live dealer games from well-known providers like Evolution Gaming and Ezugi, giving you the feel of a casino from home.
Contact & Support
Absolutely. btn99's support team is ready to help in both Bengali and English. With Bangladeshi players in mind, we have made sure service is available in your mother tongue. When you reach out via live chat or email, feel free to ask in Bengali — our agents will reply in clear, easy-to-understand Bengali.
To get help faster, have a few things ready in advance: the email or phone number registered to your account, a brief description of the issue, the transaction ID or reference number if the issue involves a transaction, and the approximate time when the problem occurred. Providing this information helps our agents resolve your issue more quickly.
btn99 currently offers two support channels. First, live chat — you can chat directly as soon as you enter the site, which is the fastest option. Second, email — for complex or detailed issues, write to [email protected]. Both channels offer service in Bengali and English.
Yes, btn99's support service is active seven days a week, twenty-four hours a day (24/7). Night or dawn, Eid or public holiday — you will find our agents on live chat at any time. So if you have an urgent issue, do not wait — reach out directly.
Write out your issue in detail and send it to [email protected]. Our team tries to respond as quickly as possible. For the fastest resolution, though, use live chat, since direct conversation makes it easier to understand and solve the problem on the spot.
How to Deposit Money
First, check your mobile banking app to confirm the transaction was successful and that you have an SMS or confirmation reference showing a successful payment. If the amount still hasn't been credited to your account, contact us via live chat or at [email protected] with that reference number. Our team will verify it quickly and resolve the issue.
Log in to btn99, go to the Cashier or Deposit section, and select bKash as your payment method. Enter the amount and make the payment to the merchant number shown on screen using your bKash app or by dialling *247#. Once the payment is done, enter the reference number in the deposit form. The minimum deposit amount is ৳300.
The minimum deposit at btn99 is ৳300 — and this applies equally across all payment methods, meaning bKash, Nagad, Rocket, and Upay all have a minimum of ৳300. This limit is the same for both new and existing players.
Yes, the deposit process with Nagad is nearly identical. Select Nagad from btn99's deposit page, enter the amount, and make the payment to the merchant number shown on screen using the Nagad app or by dialling *167#. Use the reference number you receive after the transaction in the deposit form. Nagad users enjoy the same minimum deposit limit of ৳300.
Rocket is Dutch-Bangla Bank's mobile banking service. However, a Rocket account can be opened with any mobile operator number — having a Dutch-Bangla Bank account is not mandatory. You can also deposit a minimum of ৳300 via Rocket at btn99. The minimum withdrawal limit is ৳1,000.
Bonuses & Offers
Generally, slots, fishing games, and most casino games count toward bonus wagering. However, to find out exactly which games count in full or only partially, check the terms and conditions of the specific bonus or ask via live chat. One thing to keep in mind about wagering — it is calculated only on the bonus amount, not on the deposit.
Yes, in most cases you can cancel an active bonus. However, cancelling a bonus may also void any winnings earned with that bonus. If you want to cancel a bonus, contact our agents via live chat — they will walk you through the process and explain the consequences of cancellation upfront.
When you make your first deposit at btn99, a 200% welcome bonus is applied automatically — up to a maximum of ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus, giving you a total balance of ৳3,000. No separate code is needed — it activates with your first deposit. The wagering requirement is 10x (on the bonus amount only).
No, the welcome bonus can only be received once per account and applies only at the time of the first deposit. Attempting to claim the bonus by opening multiple accounts for a single person will be considered a violation of btn99's terms and conditions.
Yes, every bonus has an expiry period. If the wagering requirement is not met within the set timeframe, the bonus balance may expire and be cancelled. The expiry details are clearly stated in each bonus's terms and conditions. So right after claiming a bonus, read the terms carefully and complete the wagering on time.
Still have questions? We're here to help
btn99's support team is with you seven days a week, twenty-four hours a day. In Bengali or English — reach out whichever way you feel comfortable.
Live Chat
The fastest option — available as soon as you enter the site
Email Support
[email protected] — for detailed issues