btn99 Terms & Conditions

1 General Terms

These terms & conditions apply to the use of the btn99 website and all its services. By creating an account on this platform or starting to use any of its services, you are considered to have fully accepted these terms. All users are therefore requested to read these terms carefully before using the platform.

btn99 operates an online gaming and betting platform for users in Bangladesh. The platform is entirely digital and gives users the opportunity to enjoy cricket betting, live casino, slot games, and other gaming services. All services offered by btn99 are provided for personal and entertainment purposes only.

btn99 reserves the right to restrict or terminate any user's account or access to services at any time and without prior notice, particularly if a user violates these terms.

2 Eligibility & Age Requirement

The following eligibility requirements must be met to use the btn99 platform:

• You must be at least 21 (twenty-one) years of age or older.
• You must be located in a jurisdiction where online gaming or betting activities are not prohibited by law.
• You must create an account in your own name using your genuine identity.
• You must not have been previously banned by btn99 or had an account closed for any reason.

btn99 reserves the right to verify a user's age and identity at any time. Certain account activities may be temporarily suspended until the verification process is complete.

3 Account Registration & Management

By registering with btn99, you agree to provide accurate, complete, and up-to-date information. Providing false or misleading information will be considered a direct violation of these terms.

3.1 One Account Policy

Each user may operate only one account. If the same person holds multiple accounts, btn99 reserves the right to close them and forfeit the associated balances.

3.2 Password Security

Keeping your account password confidential is entirely your responsibility. Do not share your password with anyone. If you believe your account is being used without authorisation, contact the btn99 support team immediately.

3.3 Updating Account Information

If any of your personal details change (such as your phone number or email address), please inform the btn99 support team as soon as possible. btn99 will not be responsible for any problems arising from outdated or incorrect information.

4 Deposit & Withdrawal Policy

The following rules apply to financial transactions on btn99:

4.1 Deposit Methods & Limits

btn99 currently accepts deposits through the following mobile banking methods only:

• bKash — Bangladesh's most popular mobile wallet
• Nagad — the postal department's digital payment service
• Rocket — Dutch-Bangla Bank's mobile banking service
• Upay — United Commercial Bank's mobile wallet

4.2 Withdrawal Terms

The following rules must be followed for withdrawals:

• Minimum withdrawal amount: ৳1,000
• Withdrawals can only be made to a mobile banking account registered in the user's own name.
• Withdrawal processing typically takes 10 to 45 minutes.
• Withdrawals may be on hold if the wagering requirements applicable to a bonus have not been met.

4.3 Transaction Verification

btn99 reserves the right to perform additional identity verification for any large transaction. Withdrawals may be temporarily delayed during the verification process. This is done to protect the user's account and funds.

5 Bonuses & Promotions

btn99 offers users various bonuses and promotional offers from time to time. Specific terms apply to the use of these bonuses.

5.1 Welcome Bonus

New members are eligible to receive a 200% welcome bonus on their first deposit. The maximum limit for this bonus is ৳20,000.

• For example: depositing ৳1,000 earns a ৳2,000 bonus, bringing the total balance to ৳3,000.
• Another example: depositing ৳22,000 earns a maximum bonus of ৳20,000, bringing the total balance to ৳42,000.

5.2 Wagering Requirements

A 10x wagering requirement applies to the welcome bonus. This wagering is calculated on the bonus amount only, not on the deposit amount.

5.3 General Bonus Terms

• Each bonus offer has its own validity period; the bonus must be used before it expires.
• Bonus balance cannot be withdrawn directly as cash; withdrawal is only possible once the wagering requirements have been met.
• btn99 reserves the right to modify or discontinue any promotional offer at any time.
• If any user abuses the bonus system, the bonus may be cancelled and the account suspended.

6 Betting Policy

The following rules must be followed when placing bets on btn99:

6.1 Validity of Bets

Once a bet has been confirmed, it cannot be changed or cancelled unless btn99 voids it due to a technical error. Requests to change a bet placed due to the user's own mistake are generally not accepted.

6.2 Betting Limits

btn99 sets specific minimum and maximum betting limits for each bet and each event. These limits may vary by game or market and are subject to change at any time.

6.3 Sports Betting

btn99 has its own policy for setting markets and publishing odds for betting on cricket, football, kabaddi, and other sports. If a match or event is cancelled, the stake for the related bet will be refunded or handled in accordance with btn99's rules.

6.4 Live Casino & Slots

Each game's own rules apply to live casino games and slot games. If a game is interrupted due to a technical error, btn99 will arrange to restore the relevant balance.

7 Prohibited Activities

The following activities are strictly prohibited on the btn99 platform:

• Any attempt to commit fraud, manipulation, or forgery of any kind.
• Operating an account using another person's identity or information.
• Creating multiple accounts to abuse the bonus system.
• Attempting to gain an unfair advantage through bots, automated software, or any technical means.
• Attempting unauthorised access to btn99's systems, servers, or networks.
• Using the platform for money laundering or cleaning illegally obtained funds.
• Operating an account on behalf of, or for, a minor.
• Harassing, threatening, or attempting to harm other users.

8 Account Suspension & Closure

btn99 may temporarily suspend or permanently close a user's account in the following circumstances:

8.1 Reasons for Suspension

• While an identity verification process is ongoing.
• During an investigation when suspicious transactions or activities are detected.
• At the user's own request (if they wish to take a temporary break).
• During technical maintenance or security updates.

8.2 Reasons for Closure

• Serious or repeated violations of these terms.
• If use of a false identity or false information is proven.
• If the user requests permanent closure of their account.

Before closing an account, btn99 will attempt to return all valid balances, however the right to forfeit balances in cases of terms violations is reserved.

9 Responsible Gaming

btn99 believes that recreational gaming should always be enjoyable and controlled. We advise all our users to play responsibly.

• Never view gaming as a source of income or a solution to financial problems.
• Set a daily or monthly betting limit for yourself.
• If you feel that gaming is having a negative impact on your life, seek help.
• Avoid placing bets when under the influence of alcohol or when under emotional stress.

btn99 provides users with the option to apply self-exclusion or deposit limits to their account upon request. Please contact our live chat for assistance with this.

10 Privacy & Security

btn99 places the highest importance on protecting users' personal information. We use SSL encryption and other modern security technologies.

Full details of how your personal information is collected, stored, and used can be found on btn99's Privacy Policy page. The privacy policy, along with these terms, forms an integral part of your use of our services.

btn99 does not sell your information to third parties. However, information may be shared with relevant authorities due to legal requirements or in the interest of investigating fraud.

11 Limitation of Liability

btn99 is not liable in the following circumstances:

• Losses caused by user negligence or violation of the terms and conditions.
• Any disruption caused by issues with the user's device, internet connection, or third-party software.
• Unexpected technical failures, cyberattacks, or force majeure events (events beyond human control).
• Transaction delays due to disruptions in third-party payment provider services.

In no case shall btn99's total liability exceed the amount of the relevant transaction, within the maximum limit permitted by applicable law.

12 Terms & Conditions Changes

btn99 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, btn99 will endeavor to give users advance notice.

Continued use of the platform after any changes to the terms and conditions will be considered acceptance of the new terms. Therefore, it is advised to visit this page regularly.

13 Contact & Support

If you have any questions or comments about these terms and conditions, please contact the btn99 support team:

• Live Chat: Available 24/7 — support is provided in Bengali and English.
• Email: [email protected]

Our support team is ready to serve you 7 days a week, 24 hours a day. We are always committed to making your gaming experience on btn99 safe and enjoyable.