btn99's Privacy Policy

What Information We Collect

Various types of information may be collected from you while you use the btn99 platform. This information falls into two main categories:

1.1 Information You Provide Directly

When you register an account on btn99, fill out a form, or contact us, the following information may be collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Identity verification documents (National ID card or passport details)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account details
• Transaction history and amounts

1.2 Automatically Collected Information

Some technical information may be automatically collected from your device and browser:

• IP address and device identifier
• Browser type and version
• Operating system information
• Page visit and click history (session data)
• Cookies and similar tracking technologies
• Login time and session duration

Circumstances for Sharing Information

btn99 does not generally share your personal information with third parties. However, in certain specific circumstances, limited disclosure of information may be necessary:

3.1 Payment Processors

Necessary transaction information is shared with authorized payment service providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal processes. These third parties operate under their own privacy policies.

3.2 Technology and Infrastructure Service Providers

Limited operational information may be shared with technology partners who assist with website operation, data storage, and security analysis. These partners work under strict confidentiality agreements.

3.3 Legal Obligations

If it is necessary to comply with a lawful directive from a competent court or authority, relevant information may be provided through legal proceedings. In such cases, btn99 always complies with applicable law.

3.4 Fraud Prevention

To ensure platform security and protect the interests of all users, limited information may be shared with security partners in cases of serious fraudulent activity.

Methods of Data Protection

btn99 takes industry-standard technical and administrative measures to protect your personal information. Our security infrastructure is structured at the following levels:

5.1 Encryption

All information transmitted between the website and servers is secured through SSL encryption. Sensitive data, including payment information, is stored using industry-standard encryption methods.

5.2 Access Control

Only authorized personnel can access your account information, and only on a need-to-know basis. All staff operate under strict confidentiality policies.

5.3 Regular Security Audits

Our technical team conducts regular security assessments to identify and address potential vulnerabilities. System updates and patch applications are a routine process.

5.4 Data Breach Response

If a data breach occurs and it significantly affects your rights, btn99 will notify affected users in a timely manner and take the necessary steps.

Your Rights and Controls

As a btn99 user, you have certain important rights regarding your personal information. We respect these rights and are committed to exercising them within reasonable limits:

7.1 Right of Access

You may request at any time to know what information we hold about you. We will verify your identity and provide the information as quickly as possible.

7.2 Right to Correction

If there are any errors or inaccuracies in your stored information, you may request a correction. General information can usually be updated directly from your account settings.

7.3 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be limited. Please note that this may affect the delivery of some services.

7.4 Right to Lodge a Complaint

If you have any concerns about how your information is handled, please contact us directly first. We take your complaints seriously and are committed to resolving them.

Third-Party Services and Responsibility

Some third-party services are used to operate the btn99 platform, such as payment processors, game providers, and technology suppliers. These services follow their own privacy policies and btn99 is not directly responsible for those policies.

We only work with third parties who meet data protection standards and are bound by agreements to maintain data confidentiality. However, btn99 does not bear ultimate responsibility for the privacy practices of third parties.